Dream.bet’s Privacy Policy governs the confidentiality of personal information you submit. “Personal confidentiality” encompasses your name, address, telephone numbers, email address, identification details, and financial data.

Acceptance of Privacy Policy

By accessing this website, you contractually accept the Terms and Conditions of our Privacy Policy.

Telephone Calls

All telephone communications with our Customer Contact Centers are recorded for training, security, and quality assurance purposes, in accordance with our policy to enhance service delivery.

Collection and Use of Information

Dream.bet may collect personal and confidential information from the point you accept the Terms and Conditions of this Privacy Policy. Should you utilize our products or services from Dream.bet partners, Dream.bet may use this information. Collection is for statistical analysis to improve our services and not for harmful purposes.

Use of Cookies

Dream.bet may employ cookies via our web server to collect information, solely to safeguard your privacy and security.

Information Disclosure

Your personal and confidential information will not be sold or rented. Disclosure to third parties occurs only under the following circumstances:

• Upon your consent to our Privacy Policy Terms and Conditions.
• When necessary to fulfill a request you have made.
• For statistical purposes under strict privacy safeguards.
• In compliance with court orders, legal processes, or subpoenas.
• If you engage in abusive conduct on Dream.bet’s website.

Information Storage

Dream.bet treats your confidential information with utmost importance and protects it with stringent security measures. Information may be shared with Dream.bet affiliates. To prevent fraud, verify age, and combat identity theft and money laundering, Dream.bet may engage credit reference agencies. For these purposes, information may be disclosed to secondary or tertiary parties.

Your Privacy Rights – Right to Access Your Information

1. You have the right to access personal data we hold. Per your Subject Access Request (SAR), we will:
   • Confirm processing of your data, and/or
   • Provide a copy of your personal data being processed, and/or
   • Supply supplementary information, including on safeguards for data transfers.

   We may refuse requests deemed excessive or beyond your access rights.

2. Right to Erasure: You may request erasure of all your data at any time. This will terminate our ability to provide services. We will comply only where no legal obligation requires data retention, such as for self-excluded players. 
3. Rectification: While we endeavor to maintain accurate data, Dream.bet assumes no liability for data accuracy. You may request corrections at any time. We will respond within one month.
4. Restriction of Processing: You may submit a request to restrict processing of your data at any time.
5. Right to Data Portability: Upon request, we will:
   • Provide your personal data in a structured, commonly used, machine-readable format; and
   • Transmit it to a specified controller, where technically feasible.

   We will comply without undue delay, within one month of request receipt.

6. Right to Object: You may object to processing of your personal data based on your particular situation. We will comply unless compelling legitimate grounds override your interests, or processing is necessary for legal claims.
7. Right to Opt-Out of Marketing: You may withdraw consent for direct marketing at any time by emailing Customer Support or using the ‘unsubscribe’ link in marketing emails.

If we deny a request pursuant to these rights, we will inform you. Under Article 77 of the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679), you retain the right to lodge a complaint with supervisory authorities.

Contact Us

For further questions or concerns, please visit our “24/7 support” page. Our staff will be pleased to assist you.